Ultius’ customer support representatives have one of the most important jobs in the company. Customers from around the world trust Ultius for their content needs because of the strong commitment to support that we have. Whether it’s a text message, voice call, live chat or email, our support team members are available 24/7 to answer customer questions and help them make sure that Ultius is providing world-class support. Without our great support team, Ultius would not have the strong brand reputation that it has built over many years.
Brief Job Description
Customer support representatives work in the Las Vegas call center and are responsible for providing 24/7 support to customers via our support channels. It’s important to carry a strong client-first attitude while handling a wide variety of customer questions and concerns. Collaboration with the editorial team is expected and communication skills are expected. Additionally, support staff are required to be competent in Microsoft Office as well as other various web-based website applications. Customer service experience is required. Visit our Careers page today!
Company Overview
Ultius is the global leader in consumer writing services and provides trusted content solutions for customers in over 30 countries Every day, Ultius delivers high quality content while providing tremendous client support. With a global headquarters in Las Vegas, Ultius employs over 30 full time employees and thousands of remotely located writers. Ultius is quickly growing and looking for talented employees that are passionate about customer satisfaction and delivering positive business outcomes in a competitive environment.
Work Environment
Customer service job candidates can expect a superior work experience in our newly built Las Vegas office. We have state of the art work facilities that are loaded with snacks, marble countertops, mounted TVs and a recreational ping pong table (we keep score and like to compete). Your schedule would be fairly flexible and we pay for all major holidays. During office parties, most team members like to invite their families and enjoy the wide selection of beverages that our team can’t consume during work hours.