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2017 Ultius Transparency Report

2017 Transparency Report

An annual review of information that matters.

  • Data requests
  • ·DMCA complaints
  • ·Internal policies

2017 Report Overview

In 2017, we were pleased to report that we had no government data requests and a total of five DMCA complaints (in one combined incident from a single party), all of which were honored and resolved amicably without legal action. We also made improvements to how we processed and dealt with internal policy violations. Consequently, we found that policy violations decreased year over year.

Data Requests

Ultius will not share or disclose individual user account information unless required to do so by state or federal law and/or under a court order. In cases where we have data requests, we evaluate them on a case-by-case basis and challenge the grounds if appropriate. Our data request report includes information related to how many requests we received and how we responded. To protect the identity of our customers and writers, we only provide statistical data. Please note that in some instances, governments may request data alongside a "gag order" or legal demand that the request is not shared with customers or anyone else. These types of requests are not included in our statistics.

Individual Data Request1 Statistics 2017

Total data requests2
Denied requests3
Honored requests4
  • January - March
  • April - June
  • July - September
  • October - December
  •    
  •    
  •    
  •    
  • 0
  • 2
  • 4
  • 6
  • 8
  • 10
2017 Data Requests Chart

0 Account Requests

0 Denied Requests

0 Honored Requests

 

Report Glossary

1. Individual Data Request: We define a data request instance as a formal inquiry from a government agency (or state office) into the activities or account status of a given individual. This includes requests from foreign governments outside of the United States. Requests that are court orders are also included.

2. Total Data Requests: This figure is the total number of resolved requests we received for the given time period. Please note that while we may have received the data request in a previous quarter, our data only reflects its resolution date.

3. Denied Requests: This figure is the total number of requests where the company did not release any user information.

4. Honored Requests: This figure is the total number of requests where the company released user information such as account status, order history, support interactions and other information.

i. Pending Quarterly Update: There is no available data for this time period because the quarter has not finished and/or we are in the process of preparing the data.

DMCA Copyright Infringement Allegations

From time to time, third parties send us requests to remove content posted on our website on the basis of alleged copyright infringement. In these cases, we follow our standard DMCA policy and address each incident on the merits. Our DMCA copyright infringement report includes the number of alleged requests as well as our response.

DMCA Takedown Notice5 Statistics 2017

Total DMCA complaints6
Denied requests7
Honored requests8
  • January - March
  • April - June
  • July - September
  • October - December
  •      
  •    
  •    
  •      
  • 0
  • 2
  • 4
  • 6
  • 8
  • 10
2017 DMCA Complaint Chart

5 DMCA Complaints

0 Denied Requests

5 Honored Requests

 

Report Glossary

5. DMCA Takedown Notice: We define a takedown notice as a formal DMCA related complaint in which a party asked us to take down, or remove a piece of content from our web properties. Multiple requests from the same party are not grouped together. Each page or "instance" reflects an individual data point.

6. Total DMCA Complaints: This figure is the total number of resolved requests we received for the given time period. Please note that while we may have received the takedown request in a previous quarter, our data only reflects its resolution date.

7. Denied Requests: This figure is the total number of requests where the company did not take any action as part of its resolution.

8. Honored Requests: This figure is the total number of requests where the company proceeded to remove content. Content removal does not indicate that the company accepted fault for the alleged infringement; instead, it relfects a good-faith resolution outcome with the party in question.

i. Pending Quarterly Update: There is no available data for this time period because the quarter has not finished and/or we are in the process of preparing the data.

Internal Policy Violations

Ultius has a number of internal policies to make sure that our platform is being used appropriately. We expect customers to comply with these policies and work hard to enforce them internally through various auditing processes. In some cases where customers allegedly violate our internal policies, we conduct an internal investigation and may respond by terminating the customer relationship. We call this process Customer Relationship Termination (CRT) and share statistical data on how often we do this and under what circumstances.

Policy Violation9 Statistics (by typeii) 2017

Total Policy Violations10
Terms of Service11
Revision12
Privacy13
Verification14
Fair Use15
  • January - March
  • April - June
  • July - September
  • October - December
  •            
  •            
  •            
  •            
  • 0
  • 4
  • 8
  • 12
  • 16
  • 20
  •  
 
 

Report Glossary

9. Policy Violation Statistics: We define a policy violation as an instance where a customer has either knowingly or unknowingly violated one of our internal policies and we conducted a formal internal investigation before proceeding with an action.

10. Total Policy Violations: The total number of policy violations we investigated.

11. Terms of Service Violations: The total number of violations that stemmed from breaching the Terms and Conditions of use.

12. Revision Policy Violations: The total number of violations that stemmed from breaching the Revision Policy.

13. Privacy Policy Violations: The total number of violations that stemmed from breaching the Privacy Policy.

14. Ultius Identity Verification (UIV) Policy Violations: The total number of violations that stemmed from breaching the Ultius Identity Verification (UIV) Policy.

15. Fair Use Policy Violations: The total number of violations that stemmed from breaching the Fair Use Policy.

i. Pending Quarterly Update: There is no available data for this time period because the quarter has not finished and/or we are in the process of preparing the data.

ii. Policy Types: Ultius is governed by a number of platform policies. Only policies that impact customers are listed.

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