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Refund Policy

Our goal is to ensure that you are completely satisfied with every order placed on our platform. However, there are times that orders or their revisions are delayed or do not go as planned. In those cases, orders may be eligible for refunds or a credit.

Email refunds@ultius.com

Posted on 9 February, 2017

 
 

Policy overview

If Ultius fails to deliver on any of its core customer guarantees, we have a refund policy in place to make things right. Please note that refund requests are investigated on a case-by-case basis and may take upwards of three business days to process. Most customer refund requests happen for two reasons:

  • Delayed submission (past your deadline)
  • Poor writing quality

Partial refunds based on order submission delays

The most common reason for refunds is late delivery; that is, the writer failed to deliver your order before your specified deadline. If your order was delayed, we sincerely apologize for the inconvenience. Please know that order delays happen for many reasons.

  • Reasons your order may be delayed
  • The writer needs additional information to complete the order correctly
  • The writer has been asked by the editor to make important corrections to improve the order's quality
  • The writer experienced a personal emergency that was out of their control (such as an automobile accident)

When orders are delayed, they are eligible for partial refunds based on the price difference between the requested delivery date and the actual delivery date.

Refunds based on poor quality writing

If you feel as though the writer did not deliver on our promise of high quality content, we ask that you submit a formal revision request first. The writer will be more than happy to revise the document so that it meets your original order instructions. Our revision policy includes more information about how to submit a revision request.

If you have exhausted the revision request option and would still like a refund, please follow the instructions provided at the end of this page to proceed. We evaluate quality based refund requests on a case-by-case basis.

Order cancellations

If you placed an order and would like to cancel it, you must submit a cancellation request within one hour of the payment. The request must be in writing and may be through any of our support channels: email, live chat, SMS or through the order messaging system. We cannot accept order cancellations after one hour of the payment because a writer has most likely begun working on it and we have to compensate them fairly.

How to request a refund

Refunds must be requested no later than fourteen days after the order has been submitted to you. To request a refund, please email refunds@ultius.com with the following information:

  • Order number
  • Your name and email address
  • The reason you would like your order refunded

Our refunds department is available Monday through Saturday and may take upwards of three business days to process your request. Please note that if your order has been refunded, it may take seven to ten business days to post to your bank account. This is a limit on behalf of financial institutions and not the company.

When orders are fully refunded, please note that we reserve the right to publish, reuse and otherwise modify the work for any reason (if this happens, all personal information would be redacted).

 
 
 

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